Holiday Inn Express Leeds - East
2 Aberford Road, Oulton
Leeds,
LS26 8EJ
England
United Kingdom


Our Travel Advisory Policy

InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned.  In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.


CORONAVIRUS (COVID-19): Supporting your well-being and travel plans


As a guest of IHG Hotels & Resorts, we appreciate your loyalty and the trust you place in us as a travel partner.


Recognising the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests and employees. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.


Cancellation policy & booking flexibly


Given the flexibility our guests and customers need right now we have implemented the following policies:
  
For Existing Bookings:


Existing bookings (bookings made through 6 April 2020) at all IHG hotels* can be changed or cancelled for stays up to 30 June 2020, noting that: 

Important Information:


• Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede this policy in specific circumstances. (including the type and timing of the refund).

• If you cancel a rate which required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds (which may be vouchers where required by local law) may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.
• Exclusions may apply for time periods with special event restrictions or peak demand weeks.
• Bookings via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
• Groups & Meetings Bookings: We will work with customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotels are actively supporting groups and meetings organisers to address the needs of each group, including moving event dates to another time, in line with the terms and conditions of that booking. Please contact the hotel the booking was made with to discuss further
 *Cancellation fees for existing and new domestic bookings at all IHG hotels in Mainland China, Hong Kong SAR, Macau SAR and the Taiwan region will be waived for stays up to 30 April 2020 


To change or cancel a reservation visit Manage Your Stay or call our Reservations and Customer Care team.


We continue to monitor the evolving situation and will be keeping this policy under review. 


 

For New Bookings:


We want to help you plan and book any future travel with confidence. So, we have several ways to support guests to amend travel plans as necessary: 


• Book Now, Pay Later: This new rate offers flexibility and savings. With no deposit required and cancellations possible up to 24 hours before your stay for direct bookings, travel planning is commitment free. Guests benefit from 5% or more off our Best Flexible Rate for bookings made up to 3 September 2020 for stays until 30 December 2020 (excluding Greater China).

• Best Flexible Rate: This rate offers maximum flexibility to change or cancel your reservation. For direct bookings this rate can be fully changeable or refundable up to 6 pm (local hotel time) on the day of arrival (dependent on the hotels’ individual house policy).

• IHG Rewards Club Members Rates: Additional savings are available for IHG Rewards Club members on these Book Now, Pay Later and Best Flexible rates.

• IHG Rewards Club nights: You can change or cancel these bookings with no penalty prior to the time period set by the hotel.

•We have removed our more restrictive (pre-paid/non-refundable) Advance Purchase rate from sale until later in the year (excluding Greater China)

• These rates, and others, have their own terms and conditions. Please refer to specific rate information when booking for further details - including cancellation terms. Changing the date on any reservations may result in different pricing. 

Find out more here and to book visit ihg.com.



Global Reservations and Customer Care


To ensure we support all our guests in a timely manner there are several ways for you to get in touch:

• Modify or cancel your reservation online at Manage Your Stay or on the IHG app

• Call our Reservations and Customer Care team

• For bookings made through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly

• For billing information or inquiries please complete this form to contact the hotel directly

• Please use this comment form if your request is not urgent or to report an issue and our Reservations & Customer Care team will respond in due course.



Temporary Hotel Closures & Reduction in Services


Due to current circumstances, some of our hotels are temporarily suspending operations. Guests with impacted reservations at these hotels will be contacted directly by IHG, your travel agent or the online booking platform you booked through.

The closure period for each hotel will differ by location and is determined by the requirements of each market.


For the health and safety of our guests and hotel colleagues, and in line with legislation and current best practice, some hotels are also operating modified or reduced services e.g. reduction in restaurant and bar service, alternative guest room furnishings and/or amenities. These changes are temporary and normal amenity and service levels will be reinstated as soon as possible and in accordance with legal requirements.

We apologise for any inconvenience caused and look forward to resuming normal operations and welcoming our guests back at the appropriate time.

IHG Hotel Colleagues: Please visit our Hotel Colleague Job Center which connects you directly with employment opportunities and includes helpful resources and guidance.



Your Health, Safety and Well-Being


Our number one priority is your health, safety and well-being. We are closely monitoring developments around the world and are in contact with global organisations including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities for country-specific requirements, to ensure the actions we take are comprehensive and suitable. 


All our hotels are required to adhere to comprehensive health and safety procedures, including all local laws. In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information, consistent with our own high standards.


• Activation of response teams to provide around-the-clock assistance to our hotels.

• Hotels have increased the frequency of cleaning public areas (including lobbies, elevators, door handles, public bathrooms) and high-touch points in guest rooms.

• All hotels have been advised on cleaning products and protocols which are effective against viruses.

• We continue to review food and beverage service in accordance with current food safety recommendations.



IHG Rewards Club Updates


We know that many of our IHG Rewards Club members are now thinking about how to manage their loyalty activity this year and we are committed to supporting our members to do that. Our members are our most loyal guests and we want to give each member more reasons to get away and stay with us – when the time is right for them.


For our members in Greater China, click here for the latest information on IHG Rewards Club status.


Elite Membership Criteria:

With more constrained travel plans and a shorter time period during which members can earn Elite tier status, we are:


• Reducing the Elite membership criteria required (nights or points) this year by 25% or more:


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• With this change our members can continue to earn Elite membership status this year and enjoy all the IHG® Rewards Club benefits this brings through 2020 and into 2021. This change will be reflected in members' accounts in the coming weeks.




Points Expiration:


• As a key benefit of our programme, points never expire for all members with Elite status (Gold, Platinum, Spire)
• Points expire for Club members only after 12 months of inactivity.


- By earning or redeeming points just once every 12 months members can keep points from expiring

- There are many ways you can do this without planning a stay, for example:

- Shop our IHG Rewards Club catalogue

- Download e-books and movies

- Buy Points

- Donate points to a good cause - including our True Hospitality for Good partner – the International Federation of Red Cross and Red Crescent Societies – who has activated a COVID-19 fund which provides medical assistance for those who need it most


• For all members with points due to expire from 1 April through to the end of the year, we are extending the expiration date of points to 31 December 2020. We’ll be contacting members with more information.


Anniversary night certificates earned through IHG Rewards Club credit cards (USA & UK):


• We are extending the expiration date of anniversary certificates that are set to expire in 2020. Certificates expiring from 1 March 2020 can now be used through 31 December 2020. 

• Certificates issued in 2020 will have an 18-month redemption time period.

• We will be reaching out to cardmembers directly with more information.




Our teams pride themselves on providing True Hospitality for everyone – a promise that guides us every day and is fundamental during times like this.

Thank you for the trust and support you have in us and we look forward to welcoming you to an IHG hotel soon.


Updated: 6 April 2020


Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.

CONTACT US
  • Holiday Inn Express Leeds - East 2 Aberford Road, Oulton Leeds, LS26 8EJ England United Kingdom
  • Phone: + 44 (0) 845 112 6039
  • Fax: + 44 (0) 113 393 4178
  • Email: reservations@hiexpressleedseast.co.uk
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Holiday Inn Express Leeds - East Reviews

Diane,

Galway, Ireland

I stayed here for 2 nights in one of the disabled access rooms. I was staying alone as a wheelchair user, so a little worried about coping with things.

I had no problems whatsoever. The staff were extremely helpful and made my stay a pleasant and comfortable experience. I would certainly stay here again.


David,

Scarborough

No kidding, but within 30 minutes of our arrival we had booked a further visit for later in the year. The surrounding area is very pleasant, the location appears quiet and is convenient for many local sites and attractions. The room, including bed was very comfortable, the staff most helpful.

Breakfast is included in your price here and much to choose from including bacon, sausage, egg, porridge, cereal, muesli, fruit, yogurt etc etc. I find this, for what we paid, hard to beat. We have family nearby so this is a good location and what we paid for what we received excellent value.


Adam,

Leicestershire

On arrival we were greeted by a lovely lady at reception who sorted everything out. Once we were checked in and got to our rooms, the room was all set out and was very clean. Beds very comfy and price was right, would definitely recommend.


Gayle,

Oulton

I have had the pleasure of staying here three times now and it never fails to impress! The hotel itself is well kept, very clean and tidy. The staff are amazing and just can’t do enough to make you feel welcome.

Breakfast is always hot and fresh, be it yogurt and fruit or full English you will enjoy! Beds are really comfy and the room its-self is great with good blackout curtains.


Simon,

London

I get to stay in a lot of different Holiday Inn's up and down the country, and this surely is one of the best. Great location, spotlessly clean and wonderful staff that couldn't do enough for you. Comfortable refurbished rooms and a great breakfast. What more could you ask for!


David,

Melbourne, Australia

A friendly place to stay with nice rooms, good breakfast and most importantly great staff. Handy for Leeds and York with easy parking and a carvery nearby. What more could you want. Once again I want to stress the really good staff.


Jan,

Edinburgh

A varied group of 5 but the hotel met our requirements well. The bedrooms were clean and comfortable, great having free WiFi, and breakfast included. The staff were very helpful and we found it an ideal location for touring around Yorkshire.


Gaynor,

Leeds

Recently stayed at the Holiday Inn East Leeds. Lovely friendly staff and a nice warm welcome. Beautiful clean and cosy rooms. Not one fault with this hotel, free breakfast and a Toby carvery joined on to the hotel, perfect. Paid £55 per night. Well worth it. Will definitely recommend and will stay again.


Aysha,

London

Nice and spacious rooms, bathroom very clean, everything in working order and free breakfast!

Location about 25 mins from Leeds city centre, however worked well for us as just off the motorway so able to get to other locations quickly. Staff very friendly, would definitely come again.


Tracey,

Manchester

Spent a couple of nights here. We stayed in an accessible ground floor room which was great. Very spacious. The bed was very comfortable and we slept really well.

Continental breakfast is included in the price which was very reasonable. Staff were lovely - sorting out our key card when it stopped working and finding me a nail file when I asked for one.

We went for a meal in Leeds one night and to a reception at Oulton Hall on the other. Staff arranged taxis both times without fuss. A small but perfectly functioning bar was welcome too!

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